Solving complex business process problems with technology.

Phil Ayres

Subscribe to Phil Ayres: eMailAlertsEmail Alerts
Get Phil Ayres: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Phil Ayres

In his new Forrester blog, Derek Miers talks about his entrance into Forrester and some of his focus for upcoming research. His interesting observation upfront is how companies need to build a 'Discipline' around BPM, especially once they transition from the first project and attempt to use BPM more broadly across the organization. Summarizing Derek's points (see his post for more detail): And there are a great many challenges and domains to overcome as we build “The Discipline of BPM”: Building organizational BPM Capabilities Exploration of Methods & Tools From Project To Program Focusing On Customers What we are seeing here, is that technology is not key to everything. Forrester may be moving away from the "functionality check the boxes" model to assessing BPM products, to more of a capability model. Will this mean that companies that can not only deliver a single... (more)

Once Upon a Time We Called It 'Collaboration'

New Media on Ulitzer There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time this was called 'collaboration' and the big software vendors (Documentum/EMC, Vignette, etc) did it. Collaboration software was about helping teams of people, typically on projects or with a need to share information to get a job done, to set up 'collaboration spaces' or 'team ... (more)

Corporate IT Won't Run Linux Desktops Because of the 'Skype Attitude'

Ubuntu Linux Journal on Ulitzer Skype is not a small product or small company. Their VOIP product is used by millions of people every day (it currently tells me that 20,944,942 people are online), and carries more international phone calls than AT&T. Skype's attitude to Linux desktop users is frankly disturbing. Take a look at the chart of software issues for the Skype client: 76% of issues in the JIRA database are new. Compare this with the Windows client, where 21% of issues are new. It seems that Skype is truly uninterested in their Linux user base, expending minimal or no res... (more)

Embedded processes are a temporary fix

A sponsored IDC paper, "Embedding Additional Value into Applications: What Enterprises Need Most from Application Vendors" talks about the results of a survey on why application vendors need to ensure their applications can integrate and operate effectively inside and alongside other applications. Ignoring the obviously sponsored tone of the paper, one chart showing the results of the survey jumped out at me:   Of the optional responses to the question, "Please rate how important it is to your organization that each of the following features be embedded within your application... (more)

Don't Force Cultural Check-out When Building Shared Services

Shared services is a delivery model for business processes and information systems that has proven itself to be a great fit for insurance companies and many other organizations that have multiple lines of business and distributed offices. A shared services model can allow a company to better reuse information systems and expertise than when every group tries to fend for itself. And it provides a better feeling of control than completely outsourcing the operations to a third-party (I talked about outsourcing of claims operations in a Claims Magazine article in 2008, when gainfully... (more)