Solving complex business process problems with technology.

Phil Ayres

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Top Stories by Phil Ayres

A sponsored IDC paper, "Embedding Additional Value into Applications: What Enterprises Need Most from Application Vendors" talks about the results of a survey on why application vendors need to ensure their applications can integrate and operate effectively inside and alongside other applications. Ignoring the obviously sponsored tone of the paper, one chart showing the results of the survey jumped out at me:   Of the optional responses to the question, "Please rate how important it is to your organization that each of the following features be embedded within your application vendors' transactional applications", the lowest number of respondents placed an importance on a "Configurable workflow engine to automate and optimize processes". Does this mean that optimizing business processes through automation is not important? The question in fact is leading up to an... (more)

At $24k a year for server hosting, the cloud can't fail

  The tech industry's current love affair is with cloud computing - that hard to describe set of technology and infrastructure that is the obsession of companies large and small. Much like the industry's previous 'squeeze', SOA, the joy of the cloud is that you can make almost any technology fit under the name. Put plainly though, I see the cloud as a flexible set of server and storage resources that can host applications, somewhere out there, though you don't have to know where. With this comes the ability to reduce costs of running enterprise and SaaS applications. There are ... (more)

Once Upon a Time We Called It 'Collaboration'

New Media on Ulitzer There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time this was called 'collaboration' and the big software vendors (Documentum/EMC, Vignette, etc) did it. Collaboration software was about helping teams of people, typically on projects or with a need to share information to get a job done, to set up 'collaboration spaces' or 'team ... (more)

'I Hate Working with Documents On-Screen,' and Other Issues We Reinforce

You've heard the phrase "Knowledge is Power". There seems to be a human character trait that says by keeping documents close at hand, preferably within steps of my office chair, I am more powerful. Filing cabinets for individuals, and "working copies" of client files are everywhere in offices. Take that easy access to information away and people fight back. You are removing some of their ability to hoard information, all of which is a duplicate of something available elsewhere, but it exposes a frailty that leaves them uncomfortable. "What if somebody else has the file the one ti... (more)

Protecting online banking accounts - is there an app for that?

Losses from falsified online banking transactions tripled in the third quarter, and it seems that the banks have no way to stop them, reports Joseph Menn for the FT. At $120m, this is only about 17% of the total cost of identity fraud and bad checks / cheques, amounting to a total of $700m, although significant enough that you would believe banks would be working hard to stop the problem. The issue for businesses it seems is that many banks are not feeling much of the $120m cost, ensuring that the losses remain with the business account holders. Compensation is something the bank... (more)